The UK Gambling Commission (UKGC)

What the UKGC does

The UK Gambling Commission licenses and regulates gambling companies that offer services to customers in Great Britain. Its role is to keep gambling fair, safe and crime-free by setting rules and monitoring how operators behave.

• Issues and manages gambling licences for qualifying operators.
• Sets conditions on how gambling must be offered to customers.
• Requires operators to promote safer gambling and protect vulnerable people.
• Investigates potential breaches and can apply fines or revoke licences.

Why licence checks matter

If an operator is licensed by the UKGC for remote gambling, it must follow strict rules on advertising, customer funds, game integrity, identity checks and safer-gambling tools. This doesn’t guarantee you will never have complaints, but it does mean the operator is subject to regulatory oversight.

Ember Signal Cooperative does not grant or verify licences ourselves. We rely on publicly available information and strongly encourage you to confirm details directly.

Using the official public register

The UKGC provides a public register where you can search for gambling businesses and see:

• The company name and trading names.
• The type of licence held (for example, remote casino).
• Whether the licence is active, lapsed, suspended or revoked.
• Any published regulatory actions or notes.

Always search for the operator by name and double-check that the website you are using matches the information listed.

Open UKGC Public Register

Complaints and disputes

If you have a dispute with a licensed operator, you usually need to first follow their internal complaints process. If the issue is not resolved, some operators use an independent Alternative Dispute Resolution (ADR) provider.

The UKGC does not resolve individual customer disputes, but its guidance explains what you can expect from licensed operators and how to escalate concerns.

Information on this page is a simplified summary of the UKGC’s role and is not official regulatory guidance. For full details, always refer to the UK Gambling Commission’s own website and publications.